FAQs
Frequently Asked Questions
What are your products made of, and are they suitable for puja?
Our pieces are 3D-printed using plant-based PLA — a material derived from renewable sources such as corn starch. They are designed and sold as decorative items to celebrate and honour the beauty of Indian art and iconography.
Whether you choose to incorporate them into your personal puja space is entirely your decision. Many of our customers find them a meaningful addition to their home altars; others display them purely as décor. We leave that choice with you and your tradition.
How do I clean and care for my piece?
A soft, dry cloth or a lightly damp cloth is all you need for everyday dusting. Avoid soaking the piece in water or submerging it, as prolonged moisture can affect the material over time. Keep it away from direct heat sources, prolonged sunlight, and sharp objects that could scratch the surface.
Where can I place my piece — indoors or on a wall?
Our pieces are intended for indoor use only. They work beautifully on shelves, mantelpieces, puja cabinets, and study tables. Many designs also come with wall-mount options or can be placed in a wall niche. Please ensure the surface is stable and the piece is not exposed to humidity (such as in bathrooms) for extended periods.
Can I offer water, flowers, or other puja items on or near the piece?
We recommend avoiding direct contact with water, oils, or liquid offerings on the piece itself, as these can affect the finish and material over time. If you use the piece in a devotional setting, placing offerings in a separate vessel nearby keeps both the piece and your practice comfortable.
How long will delivery take?
Each piece is made to order and dispatched within 2 business days. Delivery then usually takes 3–7 business days depending on your location, and shipping is free across India. You will receive a tracking link as soon as your order is shipped. During festive seasons, dispatch may take a little longer — we appreciate your patience.
What is your return and replacement policy?
Because our products are made to order, we are unable to accept returns for change of mind. However, if your piece arrives damaged, defective or is the wrong item, we will make it right. Please write to us within 48 hours of delivery with your order number, photos and an unboxing video, and we will arrange a free replacement. See our Return Policy for details.
For any concerns, reach out to us at askamoghs@gmail.com — we are always happy to help.