Refund policy
Each Amogh’s piece is 3D printed and hand-finished to order, so we accept returns only for products that arrive broken.
If Your Product Arrives Broken
- Email us at askamoghs@gmail.com within 2 days of receiving your order.
- Include your order number and an unboxing video. The video must clearly show the shipping label on the sealed package and continue, without cuts, until the damage is visible.
- Once we verify the video, we will send you a free replacement.
- If a replacement isn’t possible, we’ll refund you to your original payment method within 3–7 working days.
If you receive the wrong item, the same process applies.
Not Eligible for Return or Refund
- Change of mind or not liking the design
- Minor variations in colour, texture or layer lines, which are a natural part of 3D printing
- Damage caused after delivery, including from heat, sunlight or handling
- Claims made after 2 days of delivery, or without an unboxing video showing the label
Cancellations
- Orders can be cancelled by email within 3 hours of placing them.
- Once an order is dispatched, it cannot be cancelled.
- Refunds for cancelled prepaid orders are made to the original payment method within 3–7 working days.