Return Policy
We want you to love what you receive. Because every piece is 3D printed and hand-finished to order, we follow a simple return and replacement policy.
What we replace
- Damaged in transit – the piece arrives broken or damaged.
- Defective – the piece has a manufacturing defect.
- Wrong product – you received a different design, size or colour from what you ordered.
How to request a replacement
- Email us at askamoghs@gmail.com within 48 hours of delivery.
- Include your order number, clear photos of the issue and an unboxing video recorded from the sealed package onwards.
- Once we verify the issue, we will send a replacement free of charge. You do not need to send the original item back unless we ask you to.
Please record an unboxing video when you open your parcel. Without it, we may not be able to process a damage claim.
Refunds
If a replacement is not possible, we will refund the amount paid to your original payment method. Refunds are processed within 3–7 working days of approval; your bank may take a little longer to show the credit.
Not eligible for return or replacement
- Change of mind, or not liking the design after delivery.
- Claims made more than 48 hours after delivery, or without an unboxing video.
- Damage after delivery, including from heat, sunlight, water or mishandling (PLA is heat-sensitive).
- Minor variations in texture, layer lines, colour or size that are natural to 3D printing and hand-finishing.
Cancellations
- You can cancel by emailing us within 3 hours of placing your order.
- Orders cannot be cancelled once dispatched.
- Any amount already paid for a cancelled order is refunded to the original payment method within 3–7 working days.
Contact
Email askamoghs@gmail.com with your order number for any return, replacement or refund question.